Parents are asked to give feedback on our service every year and these our some of following things they particularly like (December 2012):
- Our hard working, friendly, approachable, caring and helpful staff
- Our mix of male, female, young and old staff
- Our very hands on management and managers always being available
- Our warm, smiley, calm welcome every day
- Our atmosphere described as 'happy', 'family', 'homely' and 'relaxed'
- Our very personal service, our good relationships with the children and the fact that all staff know all the children's names
- Our operating hours including the option to extend by 30 minutes at either/both ends of the day. The extended evenings are particularly appreciated when trains are delayed
- Our 'wrap-around' babysitting service which is really useful, convenient and with carers the children already trust and like
- Our structured day and good variety of exciting and lively activities
- Our positive behaviour managment policy
- Our progress reports giving clear targets to work towards
- Our healthy home cooked food
- Our freshly made frozen foods service whcih taste great
- Our delivery service is an amazing idea and very handy
- Our nurturing, supportive and safe environment
- Our no shoe policy in the play units
- Our outside play areas and the amount of time children spend in the garden
- Good communication and volume of feedback
- Last minute flexibility/emergency care helping working families
- Opportunities for parents to join in
In addition, we often receive cards from parents when they leave us usually for primary school, to give up work or relocate elsewhere. Here are some comments made by our most recent leavers:
"I just wanted to thank you and your team for your care for Gabriel over the last 4.5 years. He's obviously enjoyed it and will miss coming to Sunnyfields." K. Sanders, Bromley, October 2012
"Can I take this opportunity to thank you and all of your staff for doing a great job looking after Jessica, Oliver and Clara over the last 6.5 years. Thank you also for all the support you have given to me and my family" N. Tickle, Beckenham September 2012
"We would like to thank you for the care and attention you have given to Noah since his start. I know Noah really enjoys being there and will no doubt miss it, as you will miss him! Sunnyfields has excellent staff and facilities, so we wouldn't hesitate to recommend you to others in the area" K. Nagamootoo, Beckenham, August 2012
"Sophia has really enjoyed her time at Sunnyfields and all the staff have been great" E. Crawford, Shortlands, August 2012
"We appreciate all the work that you have put into looking after Louis since he was 8 months old, until now at 3 years 11 months. He has developed some fantastic friends and we are very grateful for his development" Mr & Mrs Blake, Beckenham, August 2012
"Thank you so much for looking after Ellen so well, she has always been happy at Sunnyfields. In fact, all three of my girls have loved Sunnyfields and that is down to you and the staff, so a huge thank you from us." C. Zajac, Bromley, June 2012
"We would like to take this opportunity to thank you and your staff (especially Lorna and Emma) who have provided excellent childcare to both James and Thomas over the last six years." Mr & Mrs Morgan, Orpington, June 2012
"I know Scarlett will be sad to leave Sunnyfields as she is very happy there and has made lots of friends. I have also been very impressed with how well everyone has taken care of her whilst she has been there, so I have had no worries about her whilst I am at work and so I am sure it will be a very poignant last day." K Watson, Orpington, June 2012
"I would like to take this opportunity to thank you and your staff for the care you have given both of our children during their years with you. I know that they both will take away fond memories of their time at the nursery." C Newman, Bromley, May 2012
"I would just like to take the opportunity to thank you and everyone at Sunnyfields. When I began looking at different nurseries Sunnyfields was my preferred choice because of the staff you have and how kind and caring everyone is towards the children. I would always highly receommend Sunnyfields to anyone looking for a good nursery. You have excellent teachers and curriculum for the children." L Rhind, Bromley, May 2012
"I just want ot repeat what I said on our thank-you card, which is to say thanks so much to all of you for making Jamie's Tuesdays and Wednesdays extremely enjoyable for the past 2.5 years, and for helping him to grow in confidence and ability. I hope he'll enjoy his new nursery as much (and if he does he's a very lucky boy!)", Carolyn White, Orpington, February 2012
"I would just like to thank you and your staff for all the work put in intergrating and teaching Albert. You will be greatly missed by Albert and I. The staff at Sunnyfields are such lovely and caring people who made me feel comfortable at leaving my son for the first time," Gemma Earls, Bromley November 2011
"Makaree has really enjoyed her time at nursery and has felt very comfortable with everyone. Thank you for looking after her and making her feel welcome. I am sure she will miss everyone as she has made a great deal of friends", Ms Bent, Croydon, September 2011
"I want to thank you all for the love, care and attention you have given Erin since July last year and I know she will enjoy the rest of her time with you. I know you will continue to do an excellent job with her over the next few months and that we can reply on you all to help her adjust to being a big sister", Mrs L. Winder, Petts Wood, August 2011
"I wanted to express my gratitude to you and the staff at the nursery. I have always felt reassured that Max would be well looked after and that all his needs would be addressed whilst in your care. I cannot thank you enough for your professionalism, flexibility, friendliness and reliability over the past three years. Nothing has ever been too hard from finding an Additional Support (SIPS) Worker, potty training, attending for additional days or the adapting of various requests of numerous professionals which have observed Max over this period. You have really helped to make a potentially difficult situation easier for myself and Max and embraced any request. There is much to be said about this" Faye Hewitt, St Mary Cray, August 2011
"Thanks you for the wonderful service that you have provided for our family" Sueli Armada, Orpington, August 2011
"I would like to take this opportunity to thank you and all the staff at Sunnyfields for taking such excellent care of Zach since December 2009. He has had a wonderful time and loves you all dearly and I know he will miss you and the friends he has made. I would definitely recommend Sunnyfields to friends and think that you have been invaluable in bringing out Zach's potential" Thawab Breeze, Bromley, July 2011
"Dear Anna & Nicola, Thank you to you both and all of the staff for making Milly so happy and for teaching her so much in the past three years. I'm sure Gabriella will be as happy at Orpington" Clare & Dave Steel, Pettswood, July 2011
"I would like to take the opportunity to thank you and all the staff at Sunnyfields for the wonderful service that you have provided for our family over the last few years" Mrs Sluga-Ulens, Orpington, July 2011
"Both Reginald and I agree that Lorna has been a tremendous and fantastic manager as well as a good friend. We are sure that Lorna will continue to keep up her fabulous work and the new intake of children and their guardians/parents will reap the benefits of her great managerial skills as much as we have" Mr & Mrs Philbert, Orpington, July 2011
"Finally, as you know, we have been customers of Sunnyfields for almost four years. I just wanted to say a big thank you to you and your team (past and present) for everything you have done for Robert and Thomas. They have thoroughly enjoyed their time with you, and we have been confident to leave them in your care" Mrs N. Watkins, July 2011
"May I also like to say thank you for the past four years. Victoria has had a lovely time at Sunnyfields and we will remember her time there as a happy one" Mrs Bondi, Pettswood July 2011
"I'd also like to let you know how happy we are with Erin's care - all of the staff at the nursery know her well, even though she is only there one day a week. We're looking forward to the fun day in July" Mrs Winder, Orpington, May 2011
"I have found the nursery very impressive. The enthusiasm and professionalism of your staff is exceptional" Melanie Winter, Orpington, April 2011
"May I take this opportunity to thank you and your staff for the brilliant work you all do taking care of my little angels. I look forward to another few years with the nursery as Cian now attends Sunnyfields, but Caden's time is almost at an end. I know he is terribly excited to attend "big school", but I am certain you will all be sorely missed" Mrs Sucu, Orpington, December 2010
"It will feel quite weird to no longer do the daily runs to the nursery as Sunnyfields has been our other home for the last five years. Our two children joined as babies and Sunnyfields has provided them with a safe, stable, happy and stimulating environment which is crucial for their development. Every day when we close the door after dropping the children, we were able to go to work without any worry as we knew we were leaving our treasures in trusted and capable hands. Both our children knew it as well as they were never reluctant to go to nursery and loved the team. They have never complained about the activities, food, the carers, etc. We know we can trust their judgement as they would not hesitate to report any issue. You and the team have done a marvellous job in raising our 2 babies, caring for them, developing them into two healthy little individuals with strong personalities and a mind of their own and preparing them for greater challenges they will encounter in their young lives. All this is just another success story for Sunnyfields as we have been able to witness for ourselves the growth of Sunnyfields since pretty much the opening. So many thanks to ALL for your exceptional work and dedicated support. Needless to say Viradone and Davilone will miss you all and the many friends they have made throughout the years. The same goes for us parents" Mr & Mrs Nokeokouman, Orpington, December 2010
"I would like to thank you and your staff for all the hard work and the amount Paige has learnt in the last two years. She has had much enjoyment and pleasure from attending, as well as a huge improvement in her abilities. I am sure she will miss all the staff and friends she has made" Natasha French, Orpington, December 2010
"Thank you so much for all you have done for Kayden & Dior over the last 4 years! Dior and Kayden have had a great start because of all your hard work and support, and I just want you to know how much I appreciate it! Thank you!" Ms Winston, Beckenham November 2010
"Thank you all so much for looking after Leo for me. I always felt he was in really safe hands with you all and I know he has absolutely loved attending nursery" Ms Gardiner, Beckenham August 2010
"All your staff have been brilliant and I would highly recommend Sunnyfields. Thank you all for all you have done for Alivia. She came to you a 10 month old and is leaving a confident, independent and caring little lady! Without a doubt she has a great foundation for future years" Mr & Mrs Crowie (Bromley) July 2010
"Lauren has been at Sunnyfields for more than four years and I know that she has had a very happy time there and made many friends, as well as learning a great deal. You have always played a significant part in her happiness. Thank you so much for everything" Mrs Hutchinson (Bromley) July 2010
